DescriptionTo help managers and hotel staff streamline hotel property assessments, this checklist evaluates the steps that need to be taken in order to establish and maintain a reputation for quality and superior service. Use when performing routine tasks like: Internal hotel audits Quality control checks Industry benchmarking The questions are simple–but comprehensive–to provide hotel personnel with the information they need to measure and maintain service and cleanliness standards for hotel properties.
Lobby/Reception Area 8 Questions
Was the reception desk free of clutter?
Was the floor in the lobby clean?
Were complimentary newspapers available for guests?
Were complimentary cookies/fruit available for guests?
Was complimentary coffee available to guests?
Was the tourist information desk clear of clutter and properly stocked with brochures?
Were employees wearing a proper uniform including a name-tag?
Were guests having to wait?
Hotel Room 11 Questions
Was the floor clean?
Were the windows clean?
Were all lights in the room working, including table lamps?
Was the bed prepared to our standards?
Were extra blankets and pillows available?
Was the mini bar properly stocked?
Was the bathroom properly stocked with towels?
Was the bathroom properly stocked with complementary toiletries?
Were the batteries in the remote control working?
Was the internet available (either wi-fi or ethernet) working in the room?
Was the emergency exit notice posted on the back of the door?